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Customer Experience

 

When it comes to improving conversion across your channels, it’s important to be able to collect as much info as possible. While there is always low-hanging fruit within Customer Experience data, it's imperative that this dataset becomes engrained in your approach to optimization and personalization. We recognize this as a priority and have built an entire practice focused around the customer experience to help you build your program from start to finish.

 

 Types of Customer Experience Data 

 

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Customer Experience focuses on the interactions themselves:  

 • How did the user go through your channel?

 • Did they face any challenges or errors?  

 • How do people react to the general usability or experience they were faced with online, within the call center, or in an actual store?

 

 Our Customer Experience Partners

 

 

 

 

 

 

 

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