Customer Experience


When it comes to improving conversion across your channels, it’s important to be able to collect as much info as possible. While there is always low-hanging fruit within Customer Experience data, it's imperative that this dataset becomes engrained in your approach to optimization and personalization. We recognize this as a priority and have built an entire practice focused around the customer experience to help you build your program from start to finish.


 Types of Customer Experience Data 





Customer Experience focuses on the interactions themselves:  

 • How did the user go through your channel?

 • Did they face any challenges or errors?  

 • How do people react to the general usability or experience they were faced with online, within the call center, or in an actual store?


 Our Customer Experience Partners








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