Tealeaf

Stratigent + Tealeaf: Partnering to Improve the Customer Experience

Tealeaf's family of solutions provides visibility into every user's unique online interactions.  “These solutions are becoming mission critical for our clients," says Josh Manion, CEO of Stratigent. “Solutions such as Tealeaf help to complete the 360-degree view that we need to understand the customers' complete online experience.  Armed with this information, our consultants can quickly deliver insights to our clients to optimize the customer experience and contribute to the bottom line of the company.”

Access to visitor-level sessions complements web analytics technology and enables us to gather deeper insights into your customer’s online experience.  A visitor-level session is the “micro-view” of web analytics and answers the “why” and “how”.  For example, why did shopping cart abandonment rates increase and how do we reverse the trend?

Combining the expertise of our consultants with Tealeaf’s solutions, we can perform high-impact analysis and recommendations quickly and efficiently.  We offer services for multiple stakeholders – from the online marketer to the customer service team.

+ Increasing conversion rates to drive revenue growth.  Combining our Optimization services with Tealeaf’s visitor-level session capabilities will quickly gather insights that explain why customers abandon your site and what can be done to increase conversion rates and transactions online.

+ Identify technical issues before your customers do.  We help your team identify technical issues such as page errors, slow load times and other challenges that impact the customer experience and lead to lost sales or lost customers.  By putting the right business processes in place, we are able to identify problems before your customers do.

+ Integrate customer service across all channels.  Our consultants develop customized training and business processes that deliver an integrated customer service experience across all offline and online channels.

For more information on how Stratigent can help you with Tealeaf, contact us.