A Crash Course for Tealeaf Starters

If someone was to ask you why a particular visitor abandoned a process on your site or why a large number of visitors to a page did not complete a goal, would you be able to answer? Would your IT team know, your customer service team? Probably not, uncovering a definitive answer into a customers online experience is usually very difficult. Due to the historic lack of a consistent platform to uncover and address customer problems, teams across varying departments such as IT, business groups, a...
By Akshay Ahluwalia
About the Author:

Akshay Ahluwalia is an Analyst at Stratigent.

Optimizing your Tealeaf Data Pipeline

One of the biggest strengths of the Tealeaf Customer Experience platform is the vast amount of data it is able to capture and analyze. However, that very same torrential flow of data through Tealeaf can also pose a challenge. What do you do when your Tealeaf servers no longer seem capable of processing a day’s worth of web session traffic in real time?     The beauty of Tealeaf is the near real-time availability of the session replay and reporting data. At first, it might se...
By Customer Experience Team
About the Author:

Written by the Stratigent Customer Experience Team.

Ebook | Identifying & Solving 7 Main Pain Points of Tealeaf

 
"Identifying & Solving the 7 Main Pain Points of Tealeaf"
 

Let us help you transform your company’s internal perception of your Tealeaf system. In this free eBook, our Customer Experience Team Lead helps you identify issues & offers suggestions to improve the quality of your web analytics data.
 
In this eBook, we help you identify and solve the main pain points of Tealeaf, including:

Stratigent Expands Customer Experience Practice

 
Stratigent [Ebiquity MPO], a global leader in multi-channel analytics, has expanded its customer experience consulting practice to help support clients who seek a higher level of support for Tealeaf and similar customer experience solutions.
 
FOR IMMEDIATE RELEASE
 
  

Part 3 of 3: Data to OLAP Cube for Analysis

In this series, I’ve summed up a few basic Tealeaf pain points by harnessing the power of SQL queries. However, one final, common question remains unanswered. Capturing the information is one thing but once you want to make the jump to actually analyzing the data that the Tealeaf application captures, that’s where you will run into some difficulty. In this series finale, I answer the last, and slightly more demanding, Tealeaf request:    Is there a way, via SQL Serve...
By Customer Experience Team
About the Author:

Written by the Stratigent Customer Experience Team.

Part 2 of 3: Gathering Hit Attributes and Associated Events using SQL

SQL queries save the day once again… As you’ll recall from part 1 of 3,Tealeaf Admins are presented with an abundance of data and details about a customer’s web experience. From this information comes an abundance of simple requests/questions which unfortunately, aren’t so simply answered.   In the previous post, I outlined a way in which to answer an extremely common and important request.   With a few simple SQL queries we were able to get a list o...
By Customer Experience Team
About the Author:

Written by the Stratigent Customer Experience Team.

3 Part Series: Using SQL to Help Manage Your Tealeaf Environment

Tealeaf provides an enormous amount of data about your customer’s web experience. It also provides a great level of detail about itself including: processing and storage statistics, user activity, and all configuration files with their respective change histories.  As a Tealeaf administrator, sometimes you have simple questions with no clear way to answer them.     Unfortunately, in many cases, there isn’t an easy way to answer these requests via the portal. This is...
By Customer Experience Team
About the Author:

Written by the Stratigent Customer Experience Team.

Tackling Tealeaf: Maintaining Traffic Quality

  IBM Tealeaf does an amazing job of capturing and recording your site’s visitor interactions in real time. From there, you are able to analyze data to glean instant insight into what issues cause your customers to struggle. But like any system, it’s bound to encounter errors from time to time. One of the common problems Tealeaf administrators face is maintaining traffic quality.       Reading the signs. When something goes awry, you’re ultimately...
By Customer Experience Team
About the Author:

Written by the Stratigent Customer Experience Team.

How to Successfully Tackle Your Tealeaf Upgrade

You’ve probably seen the buzz on social media about the completely revamped Tealeaf 9.0. Perhaps you’re wistfully looking at the bottom of your browser where it shows that you’re still running Tealeaf 7.2 or earlier but know that upgrading the system is quite the undertaking. Not that you shouldn’t upgrade; you’ll love the way you can slice and dice data with dimensions, but setting up those new reports is no small task.     Success with Tealeaf in 2015. Th...
By Customer Experience Team
About the Author:

Written by the Stratigent Customer Experience Team.

How in the "HEC" is my business doing? The Impact of Customer Sentiment

Whenever I submit consumer feedback, respond to a survey or post a comment on a site, I wonder about the value of my commentary. How important is feedback to your business, and if so in what respect? Am I just a UV metric that is considered highly engaged or am I a shopper who took the time to let the shop know how I felt about my overall experience with their digital storefront? When I ask this question as a strategic business consultant to organizations, the response received often stretche...
By Marketing Team
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For any questions or queries, please contact USMarketing@ebiquity.com

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