CX Blog Series: Building Customer Loyalty in the New Year

As we begin to close in on the end of the year, improving the customer experience continues to be a major storyline for leading brands. With today’s consumers demanding a more seamless experience from brands across a wide variety of channels, it can be easy to overlook one of the most important contributors to an effective customer experience: building customer loyalty. Creating long term transactional, and even emotional, loyalty amongst customers is the bedrock of any successful customer...
By John Butler
About the Author:

John Butler is a Customer Experience Team Lead at Stratigent.

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