3 Part Series: Using SQL to Help Manage Your Tealeaf Environment

Tealeaf provides an enormous amount of data about your customer’s web experience. It also provides a great level of detail about itself including: processing and storage statistics, user activity, and all configuration files with their respective change histories.  As a Tealeaf administrator, sometimes you have simple questions with no clear way to answer them.     Unfortunately, in many cases, there isn’t an easy way to answer these requests via the portal. This is...
By Customer Experience Team
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Written by the Stratigent Customer Experience Team.

Tackling Tealeaf: Maintaining Traffic Quality

  IBM Tealeaf does an amazing job of capturing and recording your site’s visitor interactions in real time. From there, you are able to analyze data to glean instant insight into what issues cause your customers to struggle. But like any system, it’s bound to encounter errors from time to time. One of the common problems Tealeaf administrators face is maintaining traffic quality.       Reading the signs. When something goes awry, you’re ultimately...
By Customer Experience Team
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Written by the Stratigent Customer Experience Team.

How to Successfully Tackle Your Tealeaf Upgrade

You’ve probably seen the buzz on social media about the completely revamped Tealeaf 9.0. Perhaps you’re wistfully looking at the bottom of your browser where it shows that you’re still running Tealeaf 7.2 or earlier but know that upgrading the system is quite the undertaking. Not that you shouldn’t upgrade; you’ll love the way you can slice and dice data with dimensions, but setting up those new reports is no small task.     Success with Tealeaf in 2015. Th...
By Customer Experience Team
About the Author:

Written by the Stratigent Customer Experience Team.

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